bdtk3 Privacy Policy

bdtk3 (also referred to in this document as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. By registering on our platform, you agree that your personal information will be processed in accordance with this privacy policy.

This privacy policy applies to the bdtk3app.cam website and its associated mobile applications. The terms set out here form part of our Terms and Conditions and both documents should be read together.

We believe that user privacy is a fundamental right. We therefore collect only the information that is genuinely necessary to provide the service, and every piece of information collected is used for a specific purpose.

2.1 Personal Identification Information

We collect the following information for account registration and identity verification:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — all members must be at least 21 years old)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (required for the verification process)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (where applicable)
• Transaction history and amounts

We never store your full card number or PIN.

2.3 Technical Information Collected Automatically

• IP address and geographic location (down to district level)
• Device type, operating system, and browser version
• Session duration and page visit data
• Click history and navigation patterns

bdtk3 collects information in the following ways:

3.1 Direct Submission

Information you provide through registration forms, profile updates, identity verification document submissions, and support chat is collected directly.

3.2 Automatic Collection

When you use our platform, certain information is automatically recorded through cookies, log files, and tracking technologies. Information collected in this way is used primarily to improve service quality and ensure security.

3.3 Through Payment Processors

When transactions are completed through mobile banking services such as bKash, Nagad, Rocket, and Upay, the relevant payment processor may share related information with us.

Collected information is used only for specific and legitimate purposes:

• Account management: Registration, login verification, and account security.
• Identity verification: Confirming the age of 21 and preventing multiple accounts.
• Financial transactions: Correctly processing deposits and withdrawals.
• Customer support: Providing assistance via live chat and email.
• Bonuses and rewards: Delivering applicable offers and verifying eligibility.
• Security and fraud prevention: Detecting unusual activity.
• Service improvement: Analysing and improving the user experience.
• Legal compliance: Adhering to applicable laws and responding to requests from authorities.

bdtk3 applies industry-standard technical measures to ensure the security of your personal information. SSL (Secure Socket Layer) encryption is used during data transfer. Stored information is kept in encrypted databases and can only be accessed by a limited number of authorised staff.

5.1 Technical Security Measures

• Encryption of data in transit and at rest
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Automated alert systems for detecting suspicious activity

5.2 Administrative Security Measures

Access to data is restricted to staff who need it. All staff are bound by confidentiality agreements and trained on security. In the event of a data breach, we will notify affected users as quickly as possible.

bdtk3 does not generally share your information with third parties. However, information may be transferred in the following limited circumstances:

6.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification services, and game software providers may receive the minimum information necessary to carry out their functions. These partners operate under their own privacy policies.

6.2 Legal Obligations

Information may be transferred by order of a competent authority or court direction in accordance with applicable laws of Bangladesh. In such cases, we will try to notify you in advance as far as possible.

6.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred. In such a situation, the new authority will be bound to comply with the terms of this privacy policy.

The bdtk3 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security. These cannot be disabled.
• Functional cookies: Remember language preferences and user settings.
• Analytics cookies: Collect site usage statistics to help improve the service.

You can disable cookies from your browser settings. However, this may limit some features of the platform.

Every member registered with bdtk3 holds the following rights regarding their personal information:

• Right to access: Contact support if you want to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or outdated information.
• Right to erasure: You may request deletion of information beyond legal or contractual obligations.
• Right to restrict processing: You may request that the use of your information be limited in certain circumstances.
• Right to data portability: You may request your information in a structured format.
• Right to object: You may request to opt out of marketing communications.

To exercise any of the above rights or to access responsible gaming features, contact us via 24/7 live chat or email. Our Responsible Gaming page has details on setting account limits and self-exclusion.

bdtk3's services are exclusively for adults aged 21 (twenty-one) or older. We do not knowingly collect information from any minor. If a person has registered while under the age of 21 and we detect this, that account will be closed immediately and the collected information will be deleted.

A request to parents and guardians — if any member of your family has registered on this platform while under age, please notify our support team promptly.

We retain necessary information for a defined period both while your account is active and after it is closed.

• Account information: Minimum five years after account closure.
• Financial transaction records: For the period required by applicable law, generally up to seven years.
• Logs and technical data: A maximum of two years, after which they are anonymised.
• Support conversations: Three years from the date of last contact.

After the defined period, information is securely deleted or fully anonymised.

bdtk3 reserves the right to amend or update this privacy policy as needed. For significant changes, we will publish a notice on the platform and inform registered members by email or message.

The updated policy takes effect from the date of publication. Continued use of the platform after any change indicates your agreement to the new policy. The latest version will always be available on this page.

If you have questions about any aspect of this policy, you can find answers to common questions on our FAQ page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

We generally respond to your request within business days. Requests for data deletion or correction may require identity verification.